More compliments and fewer complaints for Gatwick by Cheap Flights Booker UK

Gatwick airport has revealed that a recent staff training programme has yielded results, with an increase in passenger compliments and a reduction in complaints being recorded since the initiative was launched.

Managers of the London base revealed that instances of negative feedback from customers have declined by 15% since the training scheme began.

Compliments are up by 94% compared with last year.

Provided in partnership with Tourism South East, the training programme has so far resulted in half of Gatwick"s 1,500 frontline workers achieving an award for "delivering excellent customer service".

The remaining 750 staff members are due to complete the course by October this year.

Stewart Wingate, the airport"s chief executive officer, said delivering a positive end-to-end passenger experience has been one of the base"s priorities since it passed into new ownership.

"Passengers will judge their experience of Gatwick not just on the quality of the airport facilities but also on the friendliness and helpfulness of our staff," he added.

"That is why we are investing in the training and development of our people at the same time as we invest to improve the physical environment of the airport."


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