American Airlines rewards improved customer service by Cheap Flights Booker UK

American Airlines has recognised some of its staff for their performance in the areas of customer service and problem solving for the third quarter of 2011.

The latest winners in the carrier"s Customer Cup programme include employees based at London Heathrow, from where the carrier operates flights to New York, Boston, Chicago and Los Angeles, among other cities.

Workers at Ronald Reagan airport in Washington were also singled out for praise, along with those at Wayne County, Kona and Gustavo Diaz Ordaz airports in Detroit, Hawaii and Puerto Vallarta respectively.

Mark Mitchell, American Airlines" managing director of passenger experience, said the Customer Cup was created to build some "friendly competition" within the company and to encourage staff to provide the best possible service.

"We recognise five airports each quarter that make measurable improvements in the areas that matter most to our customers," he added.

The awards are based on criteria such as gate interactions, the boarding process, delays and baggage handling.


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