Five-star London hotel to help Gatwick boost customer service by Cheap Flights Booker UK

London Gatwick has launched a new project to improve customer service with the help of five-star hotel The Goring.

The property"s head concierge John Andrews will lead the programme, which will run alongside the airport"s own workshops designed to show members of staff how they can make the travel experience more convenient and enjoyable for passengers.

Concierge staff, porters, team leaders and information assistants based at Gatwick will be among the first to see the benefit of The Goring"s 100 years of experience in providing a bespoke luxury service to its guests.

Paul Fitch, head of terminals at the airport, said the importance of good customer service will be heightened this year owing to the number of people catching flights to London for the 2012 Olympics.

He added: "The Goring is renowned for offering the highest levels of personal service and we want our passengers to benefit from that same subtle but flawless assistance."

Providing a high-quality service was identified as a key factor in the travel experience by the Airport Passenger Panel, a group of experts assembled by Gatwick to identify and address issues faced by airport users.


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