Heathrow Express enters "new era" by Cheap Flights Booker UK

Heathrow Express, the provider of rail services between Paddington station in central London and Heathrow airport, has announced that it is entering a "new era" following a £16m investment.

Most of the money has been focused on fleet development, with improvements to the interiors and exteriors of trains with the objective of increasing customer satisfaction.

The operator will also have a new brand, corporate colours and staff uniforms as a result of the investment.

Spanning three years from commission to launch, the project was based on consumer focus group and staff research, as well as Heathrow Express" ambition to "raise the bar" in terms of service, comfort and innovation.

The rollout of the changes will take place in stages, starting with the launch of new trains on 26 April.

Managing director Keith Greenfield said the company"s aim is to offer an "exemplary" experience to customers and to regularly find new ways to improve.

He added: "As London takes centre stage in 2012 we are proud to be the front door to the city and will be ready to host our spectators, supporters and the world"s media on Heathrow Express."


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